Privacy Policy

Effective January 1, 2026

Form & Finish New Bedford Concrete, concretenewbedford.com, office@concretenewbedford.com

Who this policy covers

This policy explains how Form & Finish New Bedford Concrete, a concrete contractor in New Bedford, MA, handles the information you share with us through this website. It covers every page of the site, from the home page to the estimate form, and it covers what you tell us when you call or write to set up a job.

We're a small local business, so we keep this simple. We collect what we need to answer you, give you an estimate and do the work, and we don't sell your information to anyone. You can read more about who we are on our About page.

What information we collect

Most of what we have comes straight from you, when you fill out a form, call us at (508) 501-9902 or send us an email. That usually includes:

Your name, phone number and email address, so we can reach you.

The address of the property, so we can come out and look at the driveway, patio, slab or other work you're asking about.

Whatever you tell us about the job, such as cracks, sinking, pooling water or the size of the area, along with any photos you choose to send.

Our estimate form is run by an outside form service, which receives what you type and passes it to us. That service handles your entries under its own privacy terms.

Like most websites, ours also picks up some information on its own when you visit. That can include the type of device and browser you use, the pages you look at, how long you stay and the general area you're browsing from. This information helps us see how the site is used, and we don't use it to identify you personally.

How we use cookies and analytics

Cookies are small files your browser saves so a site can remember things between visits. We use them, along with basic analytics tools, to count visits, see which pages people find useful and spot pages that load slowly or don't work.

You can block or delete cookies in your browser settings at any time. The site will still work if you do, though some features, like a form remembering what you typed, may not.

How we use your information

We use what you give us to answer your question, set up a visit to your property, write up your estimate, schedule the pour and follow up after the job is done. If you book with us, we also use it for invoices, payments and our own job records.

We share your information only when the work calls for it, such as with a permit office when a job needs one, with the services that run our website, form and email, or when the law requires it. We don't sell or rent your information, and we won't add you to a marketing list you didn't ask to join.

How long we keep it

We keep your information as long as we need it to answer you, finish your job and keep the business records we're expected to keep, such as estimates and invoices. If you asked for an estimate and didn't book, we usually clear it out once it's clear the job isn't going ahead.

Analytics data is kept in summary form and isn't tied to your name. We take reasonable steps to protect what we hold, though no website or email system can promise perfect security.

Your choices and rights

You can ask us what information we have about you, ask us to correct it if something's wrong, or ask us to delete it. We'll do that unless we need to keep a record for a job we've done, a payment or a legal reason, and if so, we'll tell you why.

You can also tell us to stop contacting you at any time, and we will. Some rights may depend on the state you live in, and we'll honor the ones that apply to you.

This site isn't meant for children, and we don't knowingly collect information from anyone under 13. If you think a child has sent us information, let us know and we'll delete it.

How to reach us about your privacy

If you have a question or concern about your information, or you want to use any of the choices above, call us at (508) 501-9902 or use the form on our Contact page. Tell us what you're asking for, and we'll get back to you and sort it out.

If we change how we handle information, we'll update this page so it always shows how we work now.